🚚 Shipping Policy
At Otaku Street Den, we work hard to make sure your order arrives safely, quickly, and with the quality you expect. Below is everything you need to know about how we process and ship your items.
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📦 Order Processing
All orders are processed within 2–5 business days.
During high‑volume periods (holidays, new drops, special events), processing may take slightly longer.
You will receive a confirmation email once your order is placed, and another email with tracking information once your order ships.
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🌍 Shipping Times
Shipping times vary depending on your location.
Typical delivery estimates:
• United States: 7–15 business days
• International: 10–20 business days
These are estimates and may vary due to customs, carrier delays, or seasonal volume.
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🔍 Tracking Your Order
Once your order ships, you’ll receive a tracking number via email.
Tracking may take 2–5 days to update depending on the carrier.
If your tracking hasn’t updated in several days, feel free to contact us — we’re here to help.
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🛃 Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties.
These charges are determined by your country’s customs office and are not included in our prices.
Customers are responsible for any applicable fees.
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🧺 Multiple‑Item Orders
If your order contains multiple items, they may ship separately depending on availability and warehouse location.
This helps us get your items to you faster.
You will receive separate tracking numbers if your order ships in multiple packages.
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❗ Shipping Issues
If your package is lost, delayed, or arrives damaged, contact us immediately with:
• Your order number
• Your email
• Any relevant photos (if damaged)
We’ll work with you to resolve the issue quickly.
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📬 Need Help?
If you have any questions about shipping, reach out anytime:
Email: otakustreetden@gmail.com
We typically respond within 24–48 hours.