❓ Frequently Asked Questions (FAQ)
Welcome to the Otaku Street Den help center.
If you’ve got questions, we’ve got answers.
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📦 Orders & Shipping
When will my order ship?
Orders typically process within 2–5 business days.
Once shipped, you’ll receive a tracking number via email.
How long does shipping take?
Shipping times vary by location, but most orders arrive in:
• US: 7–15 business days
• International: 10–20 business days
(These are estimates — holidays and high‑volume seasons may affect timing.)
Where is my tracking number?
You’ll get your tracking number by email once your order ships.
If you don’t see it, check your spam folder or contact us.
My tracking hasn’t updated — what do I do?
Tracking may take a few days to update.
If it hasn’t moved in 5+ days, reach out and we’ll look into it.
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👕 Products & Sizing
How do your sizes run?
Most of our hoodies and tees run true to size, but some 3D hoodies may run slightly smaller.
Check the size chart on each product page for exact measurements.
Do you restock sold‑out items?
Some items restock, others are limited drops.
If you want something specific restocked, message us — we listen.
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🔄 Returns & Exchanges
Do you accept returns?
Yes — we accept returns for unused, unworn items within 30 days of delivery.
Do you offer exchanges?
Absolutely. If you need a different size or item, contact us and we’ll help you out.
What if my item arrives damaged or incorrect?
We’ll replace it at no cost.
Just send us a photo and your order number.
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💳 Payments
What payment methods do you accept?
We accept:
• Credit/debit cards
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
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📨 Contact & Support
How do I reach customer support?
Email us anytime at:
your support email here
(Replace with your actual email)
We respond within 24–48 hours.
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🦊 Still Need Help?
If your question wasn’t answered here, reach out — we’re always here to help.